Benchmarking Visit to National University Hospital Singapore (NUHS)

Benchmarking Visit to National University Hospital Singapore (NUHS)
Date: 16th  to 17th April 2024
Venue: National University Hospital Singapore (NUHS)

We are thrilled to share highlights from our recent benchmarking visit to the Clinical Risks Management & Patient Relations Department at the National University Hospital (NUHS), Singapore.

At the heart of every great healthcare institution is a commitment to patient safety and world-class service. Our team spent an intensive day diving deep into the innovative systems NUHS uses to bridge the gap between clinical excellence and compassionate patient care.

Key Takeaways:

1. Proactive Risk Mitigation: Learning how NUHS utilizes data-driven insights to stay ahead of clinical risks.

2. The Art of Patient Relations: Observing their “patient-first” philosophy in resolving complex feedback with empathy and efficiency.

3. Safety Culture: Seeing firsthand how a culture of transparency and continuous improvement leads to better clinical outcomes.

A huge thank you to the team at NUHS for the warm welcome and sharing their best practices.